Factory Resetting The System - Cisco TelePresence MX700 Administrator's Manual

Cisco TelePresence MX700 and MX800
Contents

Factory resetting the system

It is not possible to undo a factory reset.
You should always backup the log files and the
current configuration before you factory reset a system.
Open the web interface, sign in, and follow these steps:
• Navigate to Maintenance > System Recovery
choose the Backup tab.
• Click Download Logs and Download Configuration
Backup and follow the instructions to save the files
on your computer.
If there is a severe problem with the video system, the last
resort may be to reset it to its default factory settings.
Always consider reverting to the previously used software
version before performing a factory reset. In many situations
this will recover the system. Note that both the current and
the previous software images reside on the system. Read
► Reverting to the previously
about software swapping in the
used software version section.
We recommend that you use either a Touch controller or the
web interface to factory reset the system. If these interfaces
are not available, you can use the video system's power
button.
When factory resetting the video system the following
happens:
• The call logs will be deleted.
• Passwords will be reset to default.
• All system parameters will be reset to default values.
• All files that have been uploaded to the system will be
deleted. This includes, but is not limited to, custom
backgrounds, certificates, and the favorites list (My
contacts).
• The previous (inactive) software image will be deleted.
• Release keys and option keys will not be affected.
The system restarts automatically after the reset. It is using
the same software image as before.
D15119.02 MX700 and MX800 Administrator Guide TC7.2, AUGUST 2014.
Introduction Web interface
User interface: Touch
1. Tap gently on the Touch screen if the unit is in sleep
mode.
2. Open the
Reset. You have to log in with an administrator user name
and
and password to access the
3. Tap the Factory Reset
The system reverts to the default factory settings and
restarts automatically. This will take a few minutes.
The system confirms the factory reset by displaying a
notification on the main screen when up and running
again. The notification disappears after approximately
10 seconds.
User interface: Web
Open the
and tap
address (IPv4 or IPv6).
1. Open a web browser and enter the IP address of the
video system in the address bar.
2. Navigate to
the Factory Reset
3. Read the provided information carefully before you click
Perform a factory
4. Click the red
perform a factory reset.
The system reverts to the default factory settings and
restarts automatically. This will take a few minutes.
The system confirms the factory reset by displaying a
notification on the main screen when up and running
again. The notification disappears after approximately
10 seconds.
System settings
Settings menu and navigate to Administrator >
*
Administrator menu.
button.
Settings menu on the Touch controller
*
System Information to find the system's IP
Maintenance > System Recovery and choose
tab.
reset....
Yes button to confirm that you want to
134
Administrator Guide
Setting passwords
Using the reset button
1. Remove the video system's left
side cover to get access to the
codec connector panel.
The cover snaps to magnets.
2. Use the tip of a pen (or similar) to press and hold the
recessed reset button until the screen turns black
(approximately 10 seconds). Then release the button.
The system reverts to the default factory settings and
restarts automatically. This will take a few minutes.
The system confirms the factory reset by displaying a
notification on the main screen when up and running
again. The notification disappears after approximately
10 seconds.
Reset button
(pin hole)
The Settings menu can be accessed from the drop down window
*
that appears when you tap the contact information in the upper, left
corner of the Touch controller.
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Appendices Appendices