Cisco TelePresence MX700 and MX800
Remote support user
In cases where you need to diagnose problems on the video
system you can create a remote support user.
The remote support user will be granted read access to the
system and will have access to a limited set of commands
that can aid troubleshooting.
You will need assistance from Cisco Technical Assistance
Center (TAC) to acquire the password for the remote
The remote support user should only be enabled
for troubleshooting reasons when instructed by
D15119.02 MX700 and MX800 Administrator Guide TC7.2, AUGUST 2014.
Navigate to: Maintenance > System Recovery: Remote Support User tab
Create remote support user
1. Open a case with Cisco TAC.
3. Copy the text in the
send to Cisco TAC.
4. Cisco TAC will generate a password.
The remote support user is valid for seven
days, or until it is deleted.
Delete remote support user
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