Troubleshooting - BEA IRIS Setup Manual

7

Troubleshooting

SYMPTOMS
Red LED flashing quickly after an assisted
setup.
Orange LED permanently ON after an
assisted setup.
Red LED permanently ON after an assisted
setup.
Orange LED ON
Orange LED flashes
Red LED ON
Unwanted presence detection
Door keeps recycling open-closed.
The door is not closing.
LED OFF
The presence detection is disturbed by the
rain (red LED)
The sensor does not respond to the remote
control.
The sensor does not unlock when access
code is entered.
10 Company Contact
75.5159.09 20090115
POSSIBLE CAUSES
The sensor 'sees' the door movement and
can not finish its setup.
The sensor encounters a signal saturation.
The sensor fails the IR test.
The sensor encounters a signal saturation.
The sensor signals an internal fault.
The sensor detects a presence.
The sensor is not placed properly
and/or the front face is not properly fixed.
The sensor is disturbed by the door motion
because it sees the door or because of
vibrations.
On-Off switch at door control is in wrong
position or is faulty.
Improper output configuration on the sensor.
Improper door control configuration
Heavy Rain
1. Batteries in the remote control are dead or
not installed properly.
2. Remote control badly pointed.
Improper code being entered.
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a
problem, please call BEA, Inc. If you must wait for the following workday to call BEA, leave the door
inoperable until satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door
or gate for an incomplete solution.
The following numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
US and Canada: 1 866.249.7937
Canada: 1 866.836.1863
Northeast: 1 866.836.1863
CORRECTIVE ACTION
Adjust the position of the IR curtains.
Use the wide-field prism and/or slightly increase the IR curtains angle
(turning the screw counterclockwise).
Cut and restore the power supply.
Launch a new assisted setup.
If the LED still stays ON, replace the sensor.
Use the wide-field prism and/or slightly increase the IR curtains angle
(turning the screw counterclockwise).
Launch an assisted setup.
Cut and restore the power supply.
If the orange LED lights up again, replace faulty sensor.
Wait the time set in 'maximum duration of presence detection' setting or
launch an assisted setup (with the remote control or right push button).
Fasten the sensor firmly and/or
check whether the front face prism is placed into the foreseen slides
and not in the sensor cover.
Increase the IR curtains angle (turning the screw counterclockwise).
Check to insure that On-Off switch for door is in the ON or
AUTOMATIC position.
Check the output configuration setting on each sensor.
Verify that 'Door Control' (F2) is set to 'Normal'
Increase the immunity of the curtains (immunity 2 or 3)
Install a universal rain cover (PN: 10URC)
1. Check to insure that the batteries are installed correctly or replace
batteries.
2. Point the remote control directly towards the sensor and move closer
if necessary.
Cut and restore power supply. No code is required to unlock during the
first minute after powering. Press UNLOCK, then LOCK and introduce
a new access code (See Page 5).
Southeast: 1 800.407.4545
Midwest: 1 888.308.8843
West: 1 888.419.2564
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