Letter To The Customer - Everlast PowerUltra 206Pi Setup And User Manual

Dear Customer,
THANKS! You had a choice, and you bought an Everlast. We appreciate you as a customer and hope that
you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty information. Your
unit registration is important should any information such as product updates or recalls be issued. It is also
important so that we may track your satisfaction with Everlast products and services. If you are unable to
register by website, contact Everlast directly through the sales department through the main customer ser-
vice number in your country. Your unit will be registered and warranty will be issued and in full effect. Keep
all information regarding your purchase. In the event of a problem you must contact technical support be-
fore your welder can be a candidate for warranty service and returned.
Please review the current online warranty statement and information found on the website of the Everlast
division located in or nearest to your country. Print it for your records and become familiar of its terms and
conditions. At the time of this manual printing the MOSFET based SuperUltra 206i, 206Pi, have a 3 year
warranty in the United States. See the Everlast website, www.everlastgenerators.com for complete de-
tails. Accessories are covered under a separate warranty which may vary in length.
Everlast offers full technical support, in several different forms. We have online support available through
email, and a welding support forum designed for customers and noncustomer interaction. Technical advisors
are active on the forum daily. We also divide our support into two divisions: technical and welding perfor-
mance. Should you have an issue or question concerning your unit, please contact performance/technical
support available through the main company headquarters available in your country. For best service, call
the appropriate support line and follow up with an email, particularly during off hours, or in the event you
cannot reach a live person. In the event you do not reach a live person, as is likely during heavy call volume
times, holidays, and off hours, leave a message and your call will be returned normally, within 24 hours. Al-
so, for quick answers to your basic questions, join the company owned forum available through the website.
You'll find knowledgeable, helpful people and staff available to answer your questions, and perhaps find a
topic that already addresses your question at http://www.everlastgenerators.com/forums/.
Should you need to call or write, always know your model name, purchase date and welder manufacturing
inspection date. This will assure the quick and accurate customer service. REMEMBER: Be as specific and
informed as possible. Technical and performance advisors rely upon you to carefully describe the condi-
tions and circumstances of your problem or question. Take notes of any issues as best you can. You may
be asked many questions by the advisors to clarify problems or issues that may seem very basic. However,
diagnosis procedures MUST be followed to begin the warranty process. You must receive an Return Au-
thorization number before returning your unit to Everlast for Repair. Repairs made by un-authorized re-
pair centers are not reimbursable under the warranty agreement.
Please, keep in mind that our technical advisors can't assume anything diagnosing the unit, even with ex-
perienced users, and must cover all aspects to properly diagnose the problem. The advisor must start at a
basic level diagnosis before proceeding to more complex issues. Full cooperation during the diagnoses will
help insure you have the most accurate and helpful diagnosis possible. In many cases, it may even result in
a remedy over the phone. Depending upon your issue, it is advisable to have basic tools handy such as
screwdrivers, wrenches, pliers, and even an inexpensive test meter with volt/ohm functions before you
call.
Let us know how we may be of service to you if you have any questions or problems.
Sincerely,
Everlast Customer Service
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