Upgrading From A Version Using Numeric Id For Entry Queue Routing; Downloading The Software To The Mcu - Polycom MGC-25 Release Notes

Upgrading from a Version using Numeric ID for Entry Queue Routing

Version 9.0 uses Numeric ID as the routing method from Entry Queues to destination
conferences. If your current version uses Numeric ID for routing from Entry Queues to
destination conferences (version 6.x and higher), no change in the system.cfg file is
required.
To upgrade the MCU version:
1.
2.
3.

Downloading the Software to the MCU

A pre-download check is performed to ensure a successful software installation.
The check is part of the MCU software download procedure. If no problem is detected, the
installation procedure is completed.
If the pre-download check detects a problem, the installation process is halted and the
following error messages are displayed with suggested solutions:
Table 4: Software Pre-download Checks
Pre-download test
Verifying that a dongle is
installed
Verifying the software
version suits the MGC
type MGC-50/100
vs. MGC-25
Verifying the installed
dongle version enables
the use of the new
software version
Verifying there is
sufficient space on the
MCU's hard disk
Download the MCU software to the MCU. For more details, see "Downloading the
Software to the MCU".
Send the "system.cfg" file included in the software kit to the MCU (MCU Utils ->
Send File).
Reset the MCU.
To ensure a successful pre-download check, please upgrade the MGC Manager
before you upgrade the MCU.
Error Message
"You must have a valid
dongle attached to the
MCU before
downloading MCU
software version 5.02
and later."
"Software is not
supported on this MGC
type."
"Dongle doesn't support
the version. Please
upgrade the dongle
before downloading the
version."
"There is not enough
space on your hard disk
to install the version. A
minimum of 130 MB is
required."
Software Upgrade Procedure
Solution
Verify that the dongle is installed
on the MCU.
Contact Polycom support team
to have a dongle shipped.
Download the appropriate
version of the software from the
CD or Polycom Resource
Center.
Contact Polycom's Resource
Center and download the
upgrade file for the dongle.
Contact Polycom support team.
You can manually verify the
amount of disk space. For further
"MCU Disk Space
details, see
Verification" on page 15
.
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