Updating The Entry Queue Services - Polycom MGC-25 Release Notes

Updating the Entry Queue Services

When upgrading from Version 5.x directly to Version 9.0 you need to update the Entry
Queue Service to include the appropriate voice messages.
To update the Entry Queue Service:
1.
2.
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5.
Expand the IVR Message Services list (under the MCU Configuration list).
Right-click the icon of Entry Queue Service to update (an Entry Queue Service that
was defined in version 5.x), and then click Properties.
The Entry Queue Message Service - General dialog box opens.
Click the Conference ID/Password tab.
In the Entry Queue Message Service - Conference ID/Password dialog box, assign the
following voice messages:
— Using Conference Password for Entry Queue Routing (Version 5.x mode):
Request Conference ID/Password:
•
Join Failure Message:
•
These files are located in the MGC software kit (as part of the default IVR Service
for Version 9.0), in the following path:
MGC50-100 Version 9.0\MGC SW CD Ver 9.0\IVR\Default Services\English V9
IVR\msg\LANG90\NID\NUMID.
— Using Conference Numeric ID for Entry Queue Routing:
Request Conference ID/Password:
•
Join Failure Message:
•
These voice messages are located in the MGC software kit (as part of the default
IVR Service for Version 9.0).
Click OK to save the changes.
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CONFPASS
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CONFRTRY ACA
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CNFIDRQS
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CNFIDFL ACA
Software Upgrade Procedure
ACA
ACA
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