Choose A Default Transfer Type; Transfer A Call; Cancel A Transfer; Managing Multiple Calls - Polycom realpresence trio 8800 User Manual

Polycom RealPresence Trio Solution User Guide
● Consultative transfer Speak with the other party before completing the transfer.

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and the system uses the set transfer
type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1 Navigate to Settings > Basic > Preferences > Default Transfer Type.
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1 During a call, tap Transfer
2 Dial a number or choose a contact from Contacts or Recent Calls.
If the default transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, press Transfer

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
To cancel a transfer before the call connects:
» Select Cancel.
The call is not transferred and becomes active.

Managing Multiple Calls

You can manage multiple calls that are active, incoming, or held on the system. In the Calls screen, you can
view active and held calls, including conference calls. The following figure shows an active call and a held
conference call.
Polycom, Inc.
to use the default transfer type.
after speaking with your contact.
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