Resume Calls; Transferring Calls; Choose A Default Transfer Type; Transfer A Call - Polycom CX5500 User Manual

Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
To hold a call:
» During an active call, select Hold. If you're in the Calls screen, highlight the call first.
A hold icon

Resume Calls

You can view and resume all held calls in the Active Call, Lines, and Calls screens.
To resume a held call:
» Do one of the following:
 Select Resume.
 From the Calls screen, select the call to highlight it, and select Resume.

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:
● Blind transfer Transfer calls directly to another line without speaking with the other party first.
● Consultative transfer Speak with the other party before completing the transfer.

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and the unified conference station uses
the set transfer type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1 Navigate to Settings > Basic > Preferences > Default Transfer Type.
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1 During a call, do one of the following
 Tap Transfer to use the default transfer type.
 Tap and hold Transfer and select a transfer type.
2 Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, tap Transfer after speaking with your contact.
Polycom, Inc.
is displayed on the line of the held call, and a red LED light flashes on the line key.
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