Receiving Pages; Receiving Pages When You're Not In An Active Call; Listen To Pages During Active Calls - Polycom realpresence trio 8800 User Manual

Polycom RealPresence Trio Solution User Guide
● Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two
users begin a broadcast on the same group at the same time, the system with the lower serial number
continues to transmit while the other system enters the receiving state. By default, all systems are
configured to receive broadcasts sent to group 1.
● Priority By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All systems receive Priority broadcasts unless
Do Not Disturb is enabled. Priority broadcasts are played at the system current audio level.
● Emergency By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.

Receiving Pages

To receive pages, you need to subscribe to certain paging groups. By default, you are subscribed to paging
groups 1, 24, and 25. This means that you can receive pages to paging groups 1, 24, and 25. Contact your
system administrator to find out which paging group you are subscribed to.
How you receive a page depends on the priority of the page, whether you are in an active call, and whether
the system is set to receive a page during an active call. When you receive a page, the page is always
played through the system's speakerphone. You cannot play a page through your handset or headset.
You receive pages on the paging groups you are subscribed to as well as Group 24, Priority pages, and
Group 25, Emergency pages. When you enable Do Not Disturb, you only receive Emergency pages.
Non-emergency pages do not display or play.

Receiving Pages When You're Not in an Active Call

When you receive a page and you are not in an active call, the page immediately plays, regardless of the
paging priority.
While a page plays, you can:
● Hold the page.
● End the page. This ends the page on the system only.
● Place a new call.

Listen to Pages during Active Calls

How you handle a page when you are in an active call depends on the page priority and whether the system
is set up to receive a page when you are in an active call.
The following occurs when you receive a page during a call:
● When the system is set up to receive Normal pages during active calls, the page immediately plays,
and you hear both the original call and the page.
● When the system is not set up to receive Normal pages during active calls, the page is displayed as
a Pending page.
● When the page is a Priority or Emergency page, the page immediately plays. You hear the original
call and the page.
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