Defect Report Form - Siemens 7SR224 Technical Manual

Defect Report Form

Form sheet for repairs and returned goods
Sender:
* Name, first name:
Email address:
* Order-/ reference-no (choosing at least 1 option):
Order-no for repair:
Information concerning the product and its use:
* Order Code (MLFB):
* Customer:
Customer original purchase order number:
* Type of order (choosing at least 1 option):
Repair
Upgrade / Modification to ...
Type of failure:
Device or module does not start up
Sporadic failure
Permanent failure
Repeated breakdown
Error description:
Display message:
(use separated sheet for more info)
Active LED messages:
Faulty Interface(s), which?
*Detailed error description (please refer to other error reports or documentation if possible):
* Shall a firmware update be m ade during repair or mechanical upgrade of protective relays? (choosing at least 1 option)
Yes, to most recent version
repair report:
Yes, standard report (free of charge)
Shipping address of the repaired/upgraded product:
Company, department
Name, first name
Street, number
Postcode, city, country
©2010 Siemens Protection Devices Limited
Complete phone number (incl. country code):
* Org-ID and GBK reference:
order-/ delivery note-no for return of commission
failure:
Firmware version:
V
Product was in use approximately since:
Delivery note number with position number:
Return of commission failure
Warranty repair
For collection
Mechanical problem
Knock sensitive
Temperature caused failure
Failure after firmware update
Wrong measured value(s), which?
No
Yes, detailed report (charge: 400EUR)
7SR224 Argus Commissioning & Maintenance Guide
(fields marked with * are mandatory fields)
Complete fax number (incl. country code):
* AWV:
Beginning order-no for credit note demand:
* Serial number:
Station/project:
Manufacturer:
Credit Note
Quotation (not repair V4 and current
products! See prices in PMD )
Overload
Transport damage
Failure after ca
Faulty input(s)/output(s), which?
Yes, actual parameters must be reusable
Hotline Input no.:
hrs in use
Chapter 6 Page 69 of 73