•
* The status will be as follows:
Ready
Not Ready
Wrap-up
•
The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
•
The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
•
In Wrap-up mode/Not Ready mode, your extension does not receive calls through any
group, even if it belongs to multiple groups.
•
There may be at least one extension in the incoming call distribution group that is in the
Log-in mode.
•
The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.8.2 Incoming Call Distribution Group Monitor".
Customizing Your Phone
•
3.1.3 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or
a Wrap-up button.
1.8.2
Incoming Call Distribution Group Monitor
— Monitoring the Status of Waiting Calls
— Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other
extensions in an incoming call distribution group. It should have a PT with 6-line display. The display
and DSS buttons show as follows:
Initial Display
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
ICD Group: Incoming Call Distribution Group
Not Ready
Ready
Not Ready
ICD Group
739
extension
no.
"EXIT"
Monitoring the
Call Status
"SPRVS"
<Display>
Queuing Monitor
<DSS>
"EXIT"
Busy Status Monitor
"EXIT"
"LOG"
<Display>
Call Log History
<DSS>
Busy Status Monitor
1.8 Call Center
Monitoring the Call Status
and Log-in/Log-out Status
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor
User Manual
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