Monitoring The Status Of Waiting Calls - Panasonic KX-TDA50 User Manual

1.8 Call Center

Monitoring the Status of Waiting Calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
• The current date/time
• The ICD Group extension number/name
• The number of waiting calls
• The longest waiting time
<Call Log History>
• The date/time when cleared at last time
• The total number of received calls
• The number of overflowed calls
• The number of unanswered calls
• The average waiting time of queuing calls
To monitor
Display PT
Off-hook.
To clear Call Log History
Display PT
LOG
Press " LOG ".
• The accumulated data is cleared.
"****" shows if the number to be displayed exceeds the maximum displayable digits.
88 User Manual
ICD Group: Incoming Call Distribution Group
7 3 9
Enter 739 .
CLEAR
Press " CLEAR ".
ICD Group
extension no.
C.Tone
Enter ICD Group
extension number .
On-hook.