Manual Queue Redirection - Panasonic KX-TDA50 User Manual

Monitoring and Changing the Log-in/Log-out Status of
Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution
group members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
Display PT
After viewing the status of waiting calls
SPRVS
Press "SPRVS".
To change the Log-in /Log-out mode
Display PT
(DSS)
Press desired DSS .
• The DSS button light shows the current status as follows:
Off: The extension is not in the group.
Green on: Log-in (Ready) mode
Flashing green: Log-in (Not Ready) mode
Red on: Log-out mode
1.8.3

Manual Queue Redirection

When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are
put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest
waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
1.8 Call Center
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