Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) - Panasonic KX-NCP500 User Manual

1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
1.9.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group Monitor)
–
Monitoring the Status of Waiting Calls
–
Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other extensions in
an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show
as follows:
Initial Display
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
ICD Group: Incoming Call Distribution Group
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming
call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
•
The current date/time
•
The ICD Group extension number/name
•
The number of waiting calls
•
The longest waiting time
<Call Log History>
•
The date/time when cleared at last time
•
The total number of received calls
•
The number of overflowed calls
•
The number of unanswered calls
•
The average waiting time of queuing calls
150 User Manual
ICD Group
739 extension
no.
"EXIT"
"EXIT"
Monitoring the
Call Status
"SPRVS"
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
"EXIT"
"LOG"
<Display>
Call Log History
<DSS>
Busy Status Monitor
Monitoring the Call Status
and Log-in/Log-out Status
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor