► Error Code
A1–2411
A1–2412
A1–2413
► Error message
Motor Failure: #A1-2411. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2412. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2413. Turn off then on. Call for service if the problem persists
► Symptom
Cyan OPC motor operation is abnormal.
► Troubleshooting method
•
A1–2411 : Cyan OPC motor is stopped but machine recognizes it as operational.
•
A1–2412 : Cyan OPC motor is not operated for print-job.
•
A1–2413 : Cyan OPC motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the cyan drum unit. Check if there are any foreign substances in cyan drum unit.
3) Remove the rear cover.
4) Check the connection between the cyan OPC motor and main board.
5) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,
i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board.
(Refer to 3.3.7 Main board)
ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
(Refer to 3.3.9 SMPS board 1 and 2)
iii) If the motor signal and power is normal, replace the cyan OPC motor.
b) If the motor is operational, replace the main board.
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4. Troubleshooting
4-82