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► Error Code
M2–1331 / M2–1332 / M2–1333 / M2–1334
► Error message
Paper jam inside of machine
Paper jam at the top of duplex path
► Symptom
Paper jam has occurred inside the machine.
► Troubleshooting method
•
M2-1331 : Paper is detected by the fuser out JAM sensor.
•
M2-1332 : Paper has not reached the fuser out JAM sensor within the specified time.
•
M2-1333 : Paper escaped from feed sensor has reached to the fuser out JAM sensor faster than the specified time.
•
M2–1334 : The paper has not left from the fuser out JAM sensor within the specified time.
1) Open the side cover. Remove jammed paper.
2) If the problem persists, check the following:
a) Enter SVC mode. Execute the fuser out sensor test.
b) Check connection between the fuser out sensor and main board.
c) If the connection is OK, replace the fuser out sensor.
d) If the fuser out sensor is normal, check the fuser/exit motor.
e) Execute fuser/exit motor test.
f) Check if the fuser/exit motor cable is connected correctly.
g) If the connection is OK, replace the fuser/exit drive unit.
► Error Code
M2–2111 / M2–2112 / M2–2113 / M2–2114 / M2–2311 / M2–2312 / M2–2314
► Error message
Paper jam inside of machine
Paper jam at the top of duplex path
► Symptom
Paper jam has occurred in duplex path.
► Troubleshooting method
1) Open the side cover. Remove jammed paper.
2) If the problem persists, check the following:
a) Enter SVC mode. Execute the fuser out sensor test.
b) Check connection between the fuser out sensor and main board.
c) If the connection is OK, replace the fuser out sensor.
d) If the fuser out sensor is normal, check the fuser/exit motor.
e) Execute fuser/exit motor test.
f) Check if the fuser/exit motor cable is connected correctly.
g) If the connection is OK, replace the fuser/exit drive unit.
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4. Troubleshooting
4-164
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Troubleshooting
