Troubleshooting Guide - Vertical Edge 5000 Installation/Configuration Instructions

Troubleshooting Guide

• Press the [Next] softkey to view the next information.
The download information displays results of the most recent download attempt, see
Appendix C
• Press the
Troubleshooting Guide
Symptom
LCD Off
Handset off-hook,
no dial tone
Button LEDs
flash red then
orange
Phone displays
"DHCP
Searching"
constantly, more
than 2 minutes.
Phone displays
"VLAN Changed.
Reboot?".
Network setting
error
Release 1.0
for a list of the messages.
button to exit the menu.
1. Switch power source ON
2. Check/replace AC/DC adapter
3. Check/correct input power from the LAN
1. Assure the RJ-45 LAN cable is connected correctly.
2. Make sure that the call server IP Address is correct.
Line not registered with the call server,
1. Check phone configuration
2. Check network connections
3. Check call server.
DHCP server is not responding.
1. Check DHCP server.
2. Check VLAN settings.
To exit the DHCP Searching mode, press Settings button 3 times, the phone will
complete the boot and return to idle.
The downloaded configuration file has changed the VLAN settings. After the next
reboot, the phone will use the new settings. Select [Yes] to reboot now using the
new settings. Select [No], the Phone will not use the changed VLAN settings until
the next reboot.
1. Network Mode: DHCP
Make sure Network Mode is DHCP.
Make sure the RJ-45 LAN cable is connected securely to your IP Phone and
LAN, switch, or router.
Make sure that all network ports, routers, or switches are working.
Make sure your network supports DHCP.
2. Network Mode: Static
Make sure Network Mode is static.
If you entered the IP Address through a phone, make sure you reset your IP
Phone.
Edge 5000 Installation / Configuration Guide
Corrective Action
Chapter 5: Troubleshooting
September 2010
5-2