Service, Technical Support - Siemens SIMOREG DC-MASTER Operating Instructions Manual

12.2010
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Service, Technical Support

Note
We would be grateful if you could specify the following unit data when you have any queries:
• Unit order number and serial number
• Software version
• Hardware version of the C98043-A7046 module (Power Interface)
(screen printed on the component side)
You can find information on our services and regional contact partners under:
http://www.siemens.de/automation/csi_de/service
Technical support
Our technical support service can provide you with technical assistance for products, systems, and
solutions.
http://www.siemens.de/automation/support-request
http://www.siemens.com/automation/support-request
Central hotlines for technical support for SIMOREG CCP / SIMOREG DC-MASTER /
SINAMICS DCM:
Time zone
Europe and Africa
Time zone,
Americas
Time zone
Asia / Australia
Repairs
If you wish to have a part/unit repaired, then please contact your regional contact partner for
repairs.
Service calls
Qualified personnel can perform repair work on your units and offer services that ensure their
availability. This work can be carried out with charges that are scaled according to the amount of
time and work involved, or at a flat rate as part of a contract. Services whose charges depend on
the amount of time and work involved are performed within the normal working hours for the region
and with an appropriate response time. You can request service calls through your regional contact
partner.
Siemens AG 6RX1700-0DD74
SIMOREG DC-MASTER Converter Commutation Protector
Tel: +49 (0)911 895 7222
Fax: +49 (0)911 895 7223
mailto:support.automation@siemens.com
24-hour hotline: +1 800 333 7421
Tel.: +1 423 262 2960
Fax: +1 423 262 2200
mailto:support.america.automation@siemens.co
m
Tel: +86 1064 757575
Fax: +86 1064 747474
mailto:support.asia.automation@siemens.com
Operating Instructions
Service, technical support
(German)
(English)
8:00 to 17:00 CET
8:00 to 17:00
Eastern Standard Time
7:30 to 17:30
Local time, Beijing
ENGLISH
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