Powerware Prestige 6000 Installation And Operator's Manual page 86

Service and Support
Handling of Incomplete, Damaged, or Incorrectly Shipped 9910
UPSs
If the customer initially receives a 9910 UPS that is incomplete,
damaged, or incorrectly shipped:
Canada
Customer Process for Service
Latin America
Customer Process for Service
Asia Pacific
Customer Process for Service
78 Powerware
1. The customer calls IBM at 1-800-IBMSERV to report the
problem.
2. An IBM representative notifies the customer of how the
problem will be resolved.
1. Customer calls 1-800-426-7378.
2. Dispatch takes the information from the customer and notifies
the IBM Customer Service Representative (CSR).
3. Problem determination is performed by the CSR.
4. If a replacement unit is required, the unit is ordered out of
stock and sent to the customer.
5. The CSR does the swap and returns the defective unit to the
IBM parts center.
1. Customer calls the local IBM office servicing account.
2. The IBM CE responds, determines the problem, and resolves
the problem.
1. Customer calls the local IBM office servicing account.
2. The IBM CE responds, determines the problem, and resolves
the problem.
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