Powerware Prestige 6000 Installation And Operator's Manual page 84

Service and Support
Battery Warranty
If, in Powerware Corporation's opinion, the unit fails to meet published
specifications and the defect is within the terms of the limited warranty
(attached), the defective part(s) will be repaired or replaced at the
option of Seller with no charge for replacement parts. The battery is
warranted to have at least 70% of original full load capacity at the end of
five years from date of installation or 66 months after manufacture,
whichever comes first. The warranty is invalid if the battery is subject to
misuse, abuse, or physical damage.
Obtaining Service
The troubleshooting chart on page 71 covers most of the difficulties you
may encounter during normal operations.
For further assistance with IBM 9910 UPSs, see the following section
that applies to you. For critical applications, expedited replacement may
be available.
Please have the following information ready when you call for service:
:
:
:
:
:
:
76 Powerware
Model Part Number
EP8 EP8 21H1572 21H1572
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
® Prestige Series Installation and Operator's Manual for IBM Applications (6000 VA) Uncontrolled Copy
Coverage Area 5 Year
AP, Canada, LA, US
EMEA
Warranty
3 Year
X
X