Correcting Scanner Problems - NCR RealScan 7875-7000 Installation Manual

AIP-00342 Release B

Correcting Scanner Problems

Status
Problem Indicator
Scanner does not Red Off
operate Green Off
Scanner does not Red
operate Flashing
Green
Flashing
Scanner does not Red
operate Flashing
Green Off
Scanner does not Red
read tags Flashing
Green Off
Scanner reads Red On
only two tags Green Off
06/03
NCR RealScan 7875-7000/8000 Installation Guide
Possible Cause
Tone
Off No power to the
unit
Off Sleep mode
Off Communications is
IBM 468x and
scanner is off-line
Off Internal failure
Off RealScan 7875 not
communicating with
host terminal
Corrective Action
Check electrical outlet for
proper power.
Pass anything in front of
the Motion Detector.
•
Verify that the IBM
terminal is turned on.
•
Verify that the IBM
terminal is
recognizing the
RealScan 7875.
•
Verify that the
Interface Cable is
properly connected.
Remove power from the
RealScan 7875 and then
supply power again. If the
problem is not corrected,
have scanner repaired.
•
Verify that the
Interface Cable is
properly connected.
•
Remove power from
the RealScan 7875
and then supply
power again. If the
problem is not
corrected, have
scanner or host
terminal repaired.
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