Answer The Oldest Call First; View All Calls On The Phone; Display Call Notifications On Select Lines With Line Filters; Create A Line Filter - Cisco 7811 User Manual

Answer the Oldest Call First

Answer the Oldest Call First
You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion
calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on the Phone

You can view a list of all your active calls — from all your phone lines — sorted in chronological order,
oldest to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays
all your calls together.
You can also display your active calls on your primary line, which is useful if you want all your calls displayed
on a single screen.
Procedure
Press All Calls or the session button for your primary line.

Display Call Notifications on Select Lines with Line Filters

You can configure your phone so you are alerted when somebody calls a high priority phone number or line.
For example, a senior executive's phone line or a customer help line. This tool is useful if you work with
multiple phone lines and a high number of calls.
Depending upon how your administrator has configured your phone, you may be able to use a line filter during
specific times of the day also.

Create a Line Filter

Procedure
Step 1
Press Applications
Step 2 Select Settings > Call notifications > Add new filter.
The maximum number of custom filters is 20. If you have already created the maximum number of custom
filters, delete a filter before continuing with this procedure.
Step 3 Press Select to make the text editable.
Step 4
Accept the default name for the new filter, or enter a new one.
Step 5 Select the lines to add to the new filter.
All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator.
Cisco IP Phone 7800 Series User Guide
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Calls