Report All Phone Issues; Lost Connectivity - Cisco 7811 User Manual

Troubleshooting
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1
Press Report quality.
Step 2 Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey.
The information is sent to your system administrator.

Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Procedure
Step 1
Press Applications
Step 2 Select Phone information > Report.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4
Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6
Select a description from the displayed list.
Step 7 Press Submit.

Lost Connectivity

Sometimes, your phone can lose its connection to the call control system for a variety of reasons. When this
connection is lost, you see an alert message on your phone screen.
If you are on an active call when the connection is lost, the call still continues. However, you do not have
access to all the normal phone functions because some of these functions require information from the call
control system. Some functions will not display on the softkeys, while pressing other buttons may result in
no action.
When the phone reconnects to the call control system, your normal phone functions become available again.
Cisco IP Phone 7800 Series User Guide
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Your Phone