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Troubleshooting
Action
Step 3
Free up additional printer memory by deleting some of the held jobs.
Does the job print?
Envelope seals when printing
Action
a
Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
b
Resend the print job.
Does the envelope seal when printing?
Error message about reading the flash drive appears
Action
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive will not work if it is inserted into the rear USB
port.
Is the flash drive inserted into the front USB port?
Step 2
Check if the indicator light on the scanner control panel is blinking green.
Note: A green blinking light indicates that the scanner is busy.
Is the indicator light blinking green?
Step 3
a
Check for an error message on the display.
b
Clear the message.
Does the error message still appear?
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
"Supported flash drives and file types" on page
Does the error message still appear?
Yes
The problem is solved. Add additional printer
Yes
Contact
support.
Yes
Go to step 2.
Wait until the scanner
is ready, then view the
held jobs list, and then
print the documents.
Go to step 4.
Go to step 5.
96.
No
memory.
No
customer
The problem is solved.
No
Insert the flash drive
into the front USB port.
Go to step 3.
The problem is solved.
The problem is solved.
322
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