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Troubleshooting
Action
Step 2
a
Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see
options in the print driver" on page
Is the tray available in the printer driver?
USB/Parallel interface card does not operate correctly
Action
Step 1
Make sure the USB or the parallel interface card is installed.
a
Install the USB or the parallel interface card. For more information,
see
"Installing an Internal Solutions Port" on page
b
Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features list?
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely connected to
the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?
"Adding available
56.
38.
Yes
No
The problem is solved. Go to step 3.
Go to step 4.
Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
The problem is solved. Contact
support.
Yes
No
Go to step 2.
Check if you have a
supported USB or
parallel interface card.
Note: A USB or parallel
interface card from
another device may
not work on this
scanner.
The problem is solved. Contact
support.
319
customer
customer
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