Lexmark MX6500e User Manual page 316

Troubleshooting
Action
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Is the printer working?
Scanner display is blank
Action
Step 1
Press the Sleep button on the scanner control panel.
Does Ready appear on the scanner display?
Step 2
Turn off the scanner, then wait for about 10 seconds, and then turn it back
on.
Do Please wait and Ready appear on the scanner display?
Yes No
Go to step 11. Use correct printer
driver settings.
Go to step 12. Install the correct
printer driver.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Turn off the scanner,
and then contact
customer
316
customer
support.