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Troubleshooting
Action
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 5
Check if the scanner is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the scanner plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 6
Check the other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Step 7
Turn off the scanner, then wait for about 10 seconds, and then turn it back
on.
Is the scanner working?
Yes
No
Turn on the switch or
Go to step 5.
reset the breaker.
Connect the scanner
Go to step 6.
power cord directly to
a properly grounded
electrical outlet.
Unplug the other
Go to step 7.
electrical equipment,
and then turn on the
scanner. If the scanner
does not work, then
reconnect the other
electrical equipment,
and then go to step 6.
The problem is solved. Contact
support.
362
customer
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