Cannot Scan From A Computer; Partial Document Or Photo Scans - Lexmark MX6500e User Manual

Troubleshooting

Cannot scan from a computer

Action
Step 1
Make sure the scanner is turned on and that Ready appears on the
scanner display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the scanner, then wait for about 10 seconds, and then turn it back
on.
Does Ready appear before scanning the job?
Step 3
a
If an error message appears on the scanner display, then clear the
message.
b
Resend the scan job.
Are you able to scan from a computer?
Step 4
a
Check the cable connections between the scanner and the print server
to make sure they are secure.
For more information, see the setup documentation that came
with the scanner.
b
Resend the scan job.
Are you able to scan from a computer?

Partial document or photo scans

Action
a
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the lower left corner.
b
Scan the document or photo again.
Is the document or photo scanned correctly?
Yes No
Go to step 4. Go to step 2.
Go to step 4. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Contact
support.
Yes No
The problem is solved. Contact
support.
358
customer
customer