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Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Status Menu Error Codes
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving PCL/PostScript Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Faxing Problems
Uninstall Your Product Software
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also check for errors by pressing the Status button to display the Status Menu.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message
Printer error. Turn the power off and
on again.
You need to replace the following ink
cartridge.
Condition/solution
Turn the product off and then back on again. If the error
continues, check for a paper jam. If there is no paper jam,
contact Epson for support.
Replace the ink cartridge.
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