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• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 10: Click
Connection setting is set to Network, then click the Test button.
Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the
Connection setting is set to Network, then click the Test button.
Windows (other versions): Click
Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the
Test button.
OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make
sure the Connection setting is set to Network, then click the Test button.
• If the user restriction feature (Access Control) is enabled, a user ID and password are required to
scan. If you do not know the user ID or password, contact your administrator for assistance.
• Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long
enough to complete scanning over a network.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan
scanning software. Epson Scan provides additional image adjustment and photo correction features for
enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To
download Epson Scan, visit Epson's driver download site
Parent topic:
Related tasks
Starting a Scan Using the Epson Scan Icon
Starting a Scan from a Scanning Program
Solving Copying Problems
Check these solutions if you have problems copying with your product.
Product Makes Noise, But Nothing Copies
Product Makes Noise When It Sits for a While
, select All apps, and select EPSON Scan Settings. Make sure the
or Start > All Programs or Programs > EPSON > EPSON
Solving Network Problems
(U.S. downloads
322
or
Canadian
downloads).
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