Brother DCP-J562DW Online User's Manual page 443

Error Message
BT Call Sign On
(U.K. only)
Cannot Detect
Cannot Detect Ink
Cannot Print
Replace Ink
Comm.Error
Connection Error
(Wi-Fi Direct)
Connection Failed
(Wi-Fi Direct)
Cover is Open
Cause
If a sending machine has a colour fax,
the machine's "handshake" will ask
that the fax be sent as monochrome.
BT Call Sign is set to On. You cannot
change the Receive Mode from Manual to
another mode.
You installed a new ink cartridge too
quickly and the machine did not detect it.
An ink cartridge is not installed correctly.
A used ink cartridge was reinstalled.
If you are using non Brother Original ink,
the machine may not detect the ink
cartridge.
The ink cartridge must be replaced.
The new ink cartridge has an air bubble.
If you are using non Brother Original ink,
the machine may not detect the ink
volume.
One or more of the ink cartridges have
reached the end of their lives. The
machine will stop all print operations.
While memory is available, monochrome
faxes will be stored in the memory. If a
sending machine has a colour fax, the
machine's "handshake" will ask that the
fax be sent as monochrome. If the
sending machine has the ability to convert
it, the colour fax will be stored in the
memory as a monochrome fax.
Poor telephone line quality caused a
communication error.
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
The scanner cover is not locked in the
closed position.
Action
Set BT Call Sign to Off.
See Related Information: Enable the
Machine to Work with BT Call Sign (with
Your External Telephone only).
Take out the new ink cartridge and
reinstall it slowly and firmly until it latches.
See Related Information: Replace the Ink
Cartridges.
Remove the used ink cartridge and install
a new one.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact Brother customer service
or your local Brother dealer.
Replace the cartridge with a Brother
Original ink cartridge.
Slowly turn the ink cartridge so that the
ink supply port is pointing downward, and
then reinstall the cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact Brother customer service
or your local Brother dealer.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
• You can still scan even if the ink is
low or needs to be replaced.
Send the fax again or connect the
machine to another telephone line. If the
problem continues, contact the telephone
company and ask them to check your
telephone line.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Lift the scanner cover and then close it
again.
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