Solving Scanner Problems - Dell B3465dn User Manual

Troubleshooting
Action
Step 3
Replace the toner cartridge.
When Cartridge low [88.xy] appears, replace the cartridge,
and then resend the fax.
Is the fax print quality satisfactory?

Solving scanner problems

•
"The scanner does not respond" on page 296
•
"Scan job was not successful" on page 297
•
"Scanner unit does not close" on page 298
•
"Scanning takes too long or freezes the computer" on page 298
• "Poor scanned image quality" on page 299
•
"Partial document or photo scans" on page 300
•
"Cannot scan from a computer" on page 300
The scanner does not respond
Action
Step 1
Check if the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer cable is securely attached to the printer and the
computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Step 3
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. Turn on the printer.
Go to step 3. Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Go to step 4. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
Turn on the switch or Go to step 5.
reset the breaker.
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technical