Job Prints From The Wrong Tray Or On The Wrong Paper; Incorrect Characters Print - Dell B3465dn User Manual

Troubleshooting

Job prints from the wrong tray or on the wrong paper

Action
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 2
a
From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a
Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 4
a
Check if the trays are not linked.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?

Incorrect characters print

Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Contact
support.
Yes No
Deactivate Hex Trace Go to step 2.
mode.
Contact technical The problem is solved.
support.
266
technical