Solving Scanner Problems; Checking An Unresponsive Scanner; Scan Was Not Successful; Scanning Takes Too Long Or Freezes The Computer - Dell 3335dn User Manual

Solving scanner problems

Checking an unresponsive scanner

If your scanner is not responding, then make sure:
The printer is turned on.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
•
device.
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
•
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem
with the scanner.

Scan was not successful

These are possible solutions. Try one or more of the following:
C
HECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
A
N ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:
O
THER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING
Close all programs not being used.
T
HE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:
C
HECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
Troubleshooting
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