Solving Fax Problems - Dell B3465dn User Manual

Troubleshooting
Action
Step 2
Check if the paper size setting matches the size of the paper loaded in the
tray.
From the Paper menu on the printer control panel, check the Paper
Size setting.
Does the paper size setting match the size of the paper loaded in the tray.
Step 3
a
Specify the paper size. Depending on your operating system, specify
the paper size in Printing Preferences or the Print dialog.
b
Resend the print job.
Do copies print properly?

Solving fax problems

•
"Fax and e-mail functions are not set up" on page 290
•
"Caller ID is not shown" on page 291
• "Cannot send or receive a fax" on page 291
•
"Can send but not receive faxes" on page 293
•
"Can receive but not send faxes" on page 294
•
"Received fax has poor print quality" on page 295
Fax and e-mail functions are not set up
Notes:
• Before you troubleshoot, check if the fax cables are connected.
•
The indicator light is blinking red until you set up fax and e‑mail.
Action
a
From the home screen, navigate to:
> Settings > General Settings > Run initial setup > Yes >
Submit
b
Turn off the printer, and then turn it back on.
The "Select your language" screen appears on the printer display.
c
Select a language, and then touch
d
Select a country or region, and then touch Next.
e
Select a time zone, and then touch Next.
f
Select Fax and E‑mail, and then touch Next.
Are fax and e‑mail functions set up?
.
Yes No
Go to step 3. Change the paper size
setting to match the
paper loaded in the
tray, or load the tray
with paper that
matches the paper size
setting.
The problem is solved. Contact
support.
Yes No
The problem is solved. Contact
support.
290
technical
technical