Troubleshooting (For Printer) - Toshiba e-studio191f Service Manual

4.10. Troubleshooting (For Printer)

4.10.1. Checking the Basics
This section explains how to solve problems including error messages, or unexpected printing results.
If the Printing System is not printing or working as expected, and if you are not sure what to do, start your
troubleshooting by checking the basics below:
• Ensure that the Ethernet LAN (10Base-T / 100Base-TX) Cable is connected properly
• Ensure that the Internet Parameters are correct
• Ensure that the Unit is turned On
• Ensure that the Paper is set properly in the Unit
• No error message is displayed on the Unit
• Try printing a test page from the printer driver properties dialog box
4.10.2. Document Does Not Print Properly
Problem
Character is not printing in the
correct positions, or the
characters near the edges of
the page are missing.
The font type is incorrect
The character is not smooth.
Fine line print cannot be
obtained.
Poor photograph print quality.
Different character, or symbol
from the document is printed.
The printer does not print
anything, or prints irregular
images from the middle of the
1st page.
Printing is exceedingly slow.
4.10.3. Error Message Appears on the PC
Error Message
Network Print DLL Error.
Network Port is Busy.
Cannot print because an error
is found in the current printer
setting.
• Check, that the paper size and orientation settings in the printer driver
to coincide with the application.
• Check if the specified paper is loaded in the TOSHIBA Device.
• Increase the Page Margins in the application. The TOSHIBA Device
requires minimum margins of
• Check if the selected font is installed in the PC.
• Check if the selected font is being replaced with a proper printer font in
the Font Substitution Table of the Printer Driver Properties dialog box.
• Select "Always use True Type fonts" from the Font tab of the Printer
Driver Properties dialog box.
• Select an outline font instead of a bit map font.
• Select 600 dpi resolution.
• Select 600 dpi resolution.
• Check if the TOSHIBA Printing System (PCL) printer driver is selected.
• Insufficient Printer Page Memory in the TOSHIBA Device, install an
Expansion D-RAM Card, or change the resolution to 300 dpi in the
Quality tab of the Printer Driver Properties dialog box.
• Select the Spool settings "Start printing after first page is spooled"
from the Details tab of the Printer Driver Properties dialog box.
• Select 300 dpi resolution.
• Check if the TOSHIBA Device is turned "On", and the 10Base-T/
100Base-TX cable is properly connected.
• Printer Properties may be incorrectly configured. (i.e. Printer Port)
• The TOSHIBA Device may be processing a different print job, please
wait, and try again later.
• The TOSHIBA Device is either Transmitting, or Receiving an email.
• Verify, that the paper size, or orientation coincide with the application,
and the printer driver settings.
146
Possible Solution(s)
1 / inch (5 mm) on all sides.
4
Possible Solution(s)
DP-1910F