Troubleshooting - Toshiba GD 1080 Service Handbook

3. TROUBLESHOOTING

Call from customer
Trouble solved
Service technician does not
Telephone screening
need to be despatched
Not solved
Dispatch a service technician
(Field service)
Not solved
Assistance by phone for the field
service technician from the remote
diagnosis center
Field service
October 2000 © TOSHIBA TEC 3 - 1 GD1080/1090 TROUBLESHOOTING