Troubleshooting; Screening Over Telephone - Toshiba GD-1370 Service Manual

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TROUBLESHOOTING

7.1

Most problems end users inquire are the results of the following. Therefore, ask the nature of the

trouble (in detail) first to seek the cause.

•

Simple misoperation

A trouble caused by a simple misoperation can be solved by the user alone with appropriate

instructions through the telephone.

•

A failure with the telephone line

The machine condition can be checked by the user's operating sending/receiving documents to/

from another facsimile.

•

A failure with the recipient's machine

The recipient's machine condition can be checked by the user's operating sending/receiving

documents by using another machine.

Also, by verifying the error message in the LCD or the error code on the Journal with the user, the

nature of the trouble can be confirmed. Whenever it can be obtained from the user, respond on the

telephone by tracing the  P. 7-3 "7.3 Recommend Flow Chart for Telephone Screening".

7 - 1

GD-1370

TROUBLESHOOTING

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