Troubleshooting Virtual Office - Avaya 2007 User Manual

Troubleshooting Virtual Office

If you receive a Virtual Office error message, it will appear on the LCD
screen. Table 6 lists error messages and actions to correct the causes.
Table 6: Troubleshoot Virtual Office (Part 1 of 3)
Displayed message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Probable cause
Remote IP
Deskphone is active
(not idle).
Automatic Call
Distribution (ACD) is
logged in.
Make-Set-Busy is
inactive on ACD
IP Deskphone.
Incorrect user ID
entered.
User ID is not in
Gatekeeper
database.
Incorrect user ID
entered.
Incorrect user ID
entered.
User ID in
Gatekeeper database
points to originating
Call Server.
Additional phone features
Actions
Wait for remote
IP Deskphone to
become idle and try
again.
Log out of ACD
IP Deskphone before
initiating Virtual
Office from another
IP Deskphone.
Set Make-Set-Busy
active on ACD
IP Deskphone.
Enter correct user ID.
Notify system
administrator.
Enter correct user ID.
Enter correct user ID.
Notify system
administrator.
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