Troubleshooting Virtual Office - Avaya 1165E User Manual

Additional phone features
Deskphones can still be used to make emergency calls. "Emergency
Calls only" is displayed on the IP Deskphone display when not logged
in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen.
lists error messages and describes actions to correct the causes.
Table 14: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
198
Probable cause
Remote IP Deskphone
is active (not idle).
ACD is logged in.
Make Set Busy is
inactive on ACD IP
Deskphone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in Gatekeeper
database points to
originating Call Server.
Table 14
Actions
Wait for remote IP
Deskphone to become
idle and try again.
Log out of ACD IP
Deskphone before
initiating Virtual Office
from another IP
Deskphone.
Configure Make Set
Busy active on ACD IP
Deskphone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.