Appendix; Troubleshooting - Eiki EK-100W Owner's Manual

Troubleshooting

Before calling your dealer or service center for assistance, check the items below once again.
- Make sure you have properly connected the projector to peripheral equipment.
- Make sure all equipment is connected to the AC outlet and the power is turned on.
- If the projector does not project an image when it is connected to a PC, restart the PC.
Problems – Solutions
No power - Plug the power cord of the projector into the AC power outlet.
- Check whether the POWER indicator lights red.
- Only when the POWER indicator lights red you can power on the
projector again.
- Check the WARNING indicator. If it is blinking red, the projector can not be
powered on. (Page 65)
- Check the projection lamp. (Page 68)
- Unlock the "Key lock" function. (Page 40)
No initial displaying - Make sure that Logo function is not set to "Off". (Page 46)
Initial displaying is inconsistent - Make sure that Logo function is not set to "Off" or "User". (Page 46)
with factory defaults
Input signals are automatically - Properly adjust the Input search function.
switched (can't be switched)
Ambiguous images - Adjust the focus.
- Set a more proper projection distance.
- Check whether the lens needs to be cleaned.
- When moved from a environment with low temperature to
the one with higher temperature, water will be condensed
on the lens. If so, you have to wait till the condensed water
disappears.
Image turns over leftward/ - Check the function of "Ceiling/rear". (Page 32)
rightward - Check the function of "Ceiling".(Page 32)
Image turns over upward/
downward
Image not bright enough - Check whether the contrast or brightness is adjusted correctly.
(Page 36-37)
- Check whether the Image mode is properly selected. (Page 35)
- Check the function of lamp brightness adjusting. (Page 36-37)
No image - Check the connection between Computer or video equipment and
the projector.
- Check whether the signal from Computer is correct. If connected to
certain laptops, the settings of their video adapters need to be
changed. You can refer to the operating instructions of the Computer
for such modification.
- Images can show up only about 20 seconds after the projector
is powered on.
- Check the input signal, color system, video system or Computer
system mode.
- Make sure that the temperature doesn't exceed the permitted
operating temperature(41˚F-104˚F [5˚C - 40˚C] ).
- If BLANK function is enabled, no image will appear on the screen.
You can then press the BLANK button or other button on the
remote control.
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Appendix

Appendix
No Sound - Check the audio cable connection from audio input source.
- Adjust the audio source.
- Press the VOLUME + button.
- Press the Mute button.
- When the AUDIO OUT is plugged in, the projector's built-in
speaker is not available.
- Is the image projected? The sound can only be heard when the
image is projected.
The color is abnormal - Check the input signal, color system, video system or computer
system mode.
- Make sure that Blackboard is not selected in Image Mode menu.
Auto PC adj. function does not - Check the Input signal. Auto PC adj. function can not work when
work. 480p, 576p, 720p, 480i, 576i, 1080i or 1080p is selected.
The Settings cannot be saved - Make sure you have selected "store" after you changed the
after turing off the projector. settings. Some settings can't be saved if " store" is not selected.
Power management function does - Power management function can not work while Freeze or Blank
not work. function is running.
Logo function does not work. - Check connections and input source.
Auto setup function does not work. - Make sure no function in the Auto setup menu is set to "Off".
- Make sure "On" is not chosen in the Ceiling function.
The image is distorted or - Check and adjust " Screen" menu.
disappears.
PIN code dialog box appears at - PIN code lock is being set.
start-up
The remote control does not work. - Check the batteries.
- Make sure no obstruction is between the projector and the
remote control.
- Make sure you are not too far from the projector when using the
remote control. Maximum operating range is 5 m.
- Make sure the code of the remote control is conformed to that of
the projector.
- Unlock the Key lock function in the Setting menu for the remote
control.
Indicators light or flash. - Refer to Indicators and projector condition to check the status of
the projector.
Exclamatory mark appears on the - Your operation is invalid. Operate correctly.
screen.
top control cannot be operated. - Unlock the Key lock in Setting -> Key lock.
Unable to unlock the Logo PIN - Contact the dealer or the service center.
code, Key lock or PIN code lock.
Warning:
High voltages are used to operate this projector. Do not attempt to open the cabinet.
If problems still persist after following all operating instructions, contact the dealer where you
purchased the projector or the service center. Specify the model number and explain about the
problem. We will advise you how to obtain service.
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