Usb Installation Troubleshooting - DataCard CD Series User Manual

USB Installation Troubleshooting

Problem
The cable is loose.
The data cable is
damaged or frayed.
The system has a
temporary
communication
problem.
The PC USB port does
not communicate with
the printer USB port.
SD/CD Series Card Printers User's Guide
Solution
Reconnect the USB cable to the ports on the PC and
the printer. Power the printer OFF, and then back ON.
If the PC and printer still do not communicate, restart
the PC.
Power off the printer. Replace the cable if you have
a spare. Contact your service provider to order a
new data cable.
Check the following:
USB extension cables can cause
•
communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
If you are using a USB hub, a self-powered hub
•
is recommended.
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
Restart the PC to make the changes take effect, if
necessary.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
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