Locate A Problem With Basic Printer Functions - DataCard CD Series User Manual

Locate a Problem with Basic Printer Functions

If the system is not working as expected, follow these steps in the order listed to
isolate the source of the problem before you contact your service provider.
1.
Check that the power cord is plugged in and the printer is powered on.
2.
Does the printer power on and display
1 minute?
•
•
•
3.
Print a test card. Refer to "Print a Test Card" on page 17 for more
information.
•
•
4.
Connect the printer data cable, if necessary. Make sure that you use the same
type of cable (USB or network) used when the printer was installed.
SD/CD Series Card Printers User's Guide
If the printer powers on correctly, continue to step 3.
If the printer powers on but does not display
working properly. Request service for the printer.
If the printer does not power on, make sure that the power source is
functioning by doing one of the following:
Remove the printer power cord from the outlet and connect it to
•
another outlet.
Remove the power cord from the printer and connect it to another
•
device, such as a light, and then connect it to the same outlet.
If the power source is functioning, there is a problem with the printer.
Request service for the printer.
If the power source isn't functioning, replace it and then begin with
step 1.
If the test card prints, the printer is working correctly. Continue to step 4.
If the test card does not print, the printer is not working correctly. Request
service for the printer.
Ready
on the front panel within
Ready
, the printer is not
39