Use Advanced Troubleshooting Tools - DataCard CD Series User Manual

Problem
The magnetic stripe
data was sent in an
encoding format not
supported by the track.
The application sent
track data for a track
not supported by the
magnetic stripe
module.

Use Advanced Troubleshooting Tools

The Printer Manager provides access to card design settings and additional
troubleshooting tools. Refer to "Printer Manager" in the printer's Installation and
Administrator's Guide for more information. Printer Manager also allows you to
perform advanced troubleshooting with the guidance of your service provider.
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Solution
Check the encoding format setting for the tracks by
using Printer Manager. Refer to the Printer Manager's
"Printer Setting Menu" in the Installation and
Administrator's Guide. Make sure that the
application is using the selected encoding format for
the track.
If the application and track are set to the same
format, and the message appears repeatedly,
contact the application provider for assistance.
Check the type of magnetic stripe option in the
printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data the card production software sends.
Troubleshooting