Magnetic Stripe Problems - DataCard CD Series User Manual

Magnetic Stripe Problems

To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe
test card from the Printer Manager or the driver. For the steps to follow, refer to
the "Printer Manager" section of the printer's Installation and Administrator's
Guide or "Printing a Driver Sample Card" in the card printer's Driver Guide.
The printer uses the coercivity set using the LCD panel or the Printer Manager,
and the data format set using the Printer Manager.
Problem
Cards are not loaded
correctly.
Cards do not have a
magnetic stripe.
The card has dirt or
damage on the
magnetic stripe.
The magnetic stripe on
the card is low
coercivity material and
the High Coercivity
setting is selected.
Message 105 displays.
The magnetic stripe on
the card is high
coercivity material and
the Low Coercivity
setting is selected.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
SD/CD Series Card Printers User's Guide
Solution
Load cards with the magnetic stripe down and
toward the right side of the printer. Refer to
Cards" on page 18.
Load magnetic stripe cards in the input hopper. If the
cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
Encode and print the card again. If the message
appears again, run a cleaning card to clean the
magnetic stripe head. Refer to
Card" on page 30.
To use the cards you have, select low-coercivity
encoding. Refer to the Printer Manager "Printer
Setting Menu" in the Installation and Administrator's
Guide for more information. To encode with high
coercivity, obtain cards manufactured for high-
coercivity encoding. Refer to
page 17.
To use the cards you have, select high-coercivity
encoding. Refer to the Printer Manager's "Printer
Setting Menu" in the Installation and Administrator's
Guide for more information. To encode with low
coercivity, obtain cards manufactured for low-
coercivity encoding.
Cancel the current print job. Make sure that you
know what data is allowed on the track. Change the
data to be encoded, and resend the print job. Refer
to "Magnetic Stripe Design" in the printer's
Installation and Administrator's Guide for more
information.
"Load
"Run a Cleaning
"Print a Test Card" on
49