Clean The Print Unit Fan Filter; Prepare The Printer For Use; Common Error Messages; Printer Error Recovery - DataCard CR500 User Reference Manual

Datacard CR500 User Reference Guide

Clean the Print Unit Fan Filter

The print unit has a fan filter to prevent airborne particles from entering the print
area. Clean the filter regularly and replace it yearly.
1. Press down on the latch to free the external fan cover.
2. Remove the external fan cover.
3. Rinse the filter under running water.
4. Allow the filter to dry thoroughly.
5. Replace the filter and cover.
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Prepare the Printer for Use

After cleaning is complete:
1. Close the print unit door, if it is open.
2. On the print unit front panel, press Exit to return to the top level of the menu
system. If an error displays on the front panel, press Reset and Return. The
printer initializes.
3. Replace the cards and card weights in the multi-hopper.
4. Close the security enclosure door to lock the printer.
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Common Error Messages

Printer Error Recovery

The printer touch screen displays messages. The print unit front panel background
color changes to red when the print unit has an problem, and it displays text that
describes the problem.
Always record the type of card removed (from hopper 1, 2, 3 or the
exception card slide), following your organization's guidelines for tracking
cards and supplies.

Message 103: Printer problem

Message Source /
Text Possible Cause
Print Unit: Print unit problem with
No Card D0 handling cards.
Print Unit: Codes The printer has a
A1, 20, 24, 26, 27, control problem.
FB,
Security Enclosure The printer has a
control problem.
Security Enclosure The card did not reach
the print unit input
area.
Security Enclosure The message needs to
be cleared from the
touch screen.
Common Error Messages
Solution
Power the printer off and then on.
If that does not solve the problem,
contact your service provider for
assistance.
Note: This is the default print unit
front panel message when the
security enclosure door is open.
Power the printer off and then on.
If that does not solve the problem,
contact your service provider for
assistance.
Power the printer off and then on.
If that does not solve the problem,
contact your service provider for
assistance.
Power the printer off and then on.
If that does not solve the problem,
contact your service provider for
assistance.
Press the User button to display
Ready on the touch screen.
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