Troubleshooting; About Lockouts, Holds, And Alerts; Responding To A Lockout, Hold, Or Alert; Viewing The Lockout And Alert Histories - Bradford White Brute BNTH Installation And Operation Instructions Manual

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Section 11

TROUBLESHOOTING

11.1 Lockouts, Holds, and Alerts
The control system on the NeoTherm responds to The control system on the Brute BNT responds to
three kinds of trouble indications: three kinds of trouble indications:
• LOCKOUT: A "lockout" is caused by a
serious problem that might involve a safety
issue. Once the controller enters a lockout, the
burners will shut down, and will not be allowed
to run again until the cause of the problem
is corrected, and the control is manually
reset. The controller will also lockout if you
change a safety-related parameter, and the unit
will require 'Safety Verifi cation' before the
control will be allowed to operate. (For more
information on verifi cation, see Section 9)
During a lockout condition, the image of the
affected controller on the 'home' screen will
appear in red. A bell symbol will appear in the
upper left-hand corner of the control screen.
The system maintains a "history" of the 15
most recent lockouts.
• HOLD: The system may enter a "hold" for
a period of time before locking out. This
allows the controller to see if the error becomes
resolved prior to the hard lockout. Holds may
also show during ignition sequence and normal
operation, as the control moves from one task
to another.
• ALERT: An "alert" indicates that some feature
of the control system's operation was not
correct, delayed or waiting for a response.
This indicates a change in state of the control
system and doesn't necessarily mean there is
a problem. For example, Alerts occur as the
fan speed transitions from the pre-purge to the
startup. This indicates that the control system
is waiting for a condition to be satisfi ed. No
Reset is required to recover from an alert. The
system maintains a "history" of the 15 most
recent alerts. Sometimes it can be helpful to
check this list as a troubleshooting aid.

11.1.1 Responding to a Lockout, Hold, or Alert

1. If a problem occurs while the system is starting
up, the system will declare a Hold. A brief
explanation of the cause of the Hold will
appear in an orange bar across the bottom of
the screen. If you tap the orange bar, the system
will present more information about the Hold.
Correct the cause of the problem, and press the
button on the screen to clear the Hold.
2. If a serious problem continues, the system will
Lockout. A brief explanation of the cause of the
Lockout will appear in an orange bar across the
bottom of the screen. If you tap the orange bar,
the system will present more information about
the Lockout.
Correct the cause of the problem, and press the
Reset button.
3. If an Alert occurs while the system is running,
the system will present a note across the bottom
of the screen. If you tap the orange bar, the
system will present more information about the
Alert. Press the OK button to indicate that you
have seen the Alert.
4. If an audible alarm on the display is active, you
can use the Silence button to stop it.
12.1.2 Viewing the Lockout and Alert
Histories
If your boiler is in a Lockout status, the Home
Screen will be look like Menu 1
1. To view the Lockout/Alert history, start at the
'home' screen Menu 1.
Menu 1. 'Home' screen (
2. Touch the Control Icon in the center of the
screen and the Status Summary Screen will
appear.
Menu 2. Status Summary Menu
B W
RADFORD
)
shown in Lockout
HITE