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Multitech MessageSaver MT5634MSV User Manual

Multi-tech systems user guide data/fax/voice messaging modem mt5634msv
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  • Page 1 Model MT5634MSV Data/Fax/Voice Messaging Modem User Guide...
  • Page 2 FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 3: User Guide

    Model MT5634MSV Data/Fax/Voice Messaging Modem User Guide...
  • Page 4 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 5: Table Of Contents

    Chapter 1: Introduction Introduction ... 2 Product Description ... 2 What Is in Your Modem Package? ... 3 How to Get a Copy of Your User Guide ... 3 Related Manuals ... 3 Chapter 2: Quick Start Introduction ... 6 What You Will Need ...
  • Page 6 MessageSaver User Guide Stopping the Play of Voice Messages ... 26 Listening to the Next Voice Message ... 26 Listening to the Previous Voice Message ... 26 Erasing a Voice Message During Replay ... 26 Adjusting Speaker Volume ... 26 Using the MessageSaver in Speakerphone Mode ...
  • Page 7 Listening to Received Messages from a Remote Phone ... 65 Listening to Received Messages in PhoneTools ... 65 Recording an Announcement ... 66 Changing Recording Parameters ... 66 Independent Mode ... 67 How Does It Work? ... 67 Configuring and Controlling Independent Mode Operation ... 67 Activating and Configuring Independent Mode ...
  • Page 8 MessageSaver User Guide Appendix D: Warranty, Service, and Technical Support Limited Warranty ... 95 Service ... 95 Technical Support ... 96 Online Warranty Registration ... 96 The Multi-Tech BBS ... 96 To Log on to the Multi-Tech BBS ... 96 To Download a File ...

  • Page 9: Chapter 1: Introduction

    Introduction...

  • Page 10: Introduction

    MessageSaver User Guide Introduction Congratulations on your purchase of a Multi-Tech MessageSaver! You have acquired one of the finest intelligent data/fax/voice messaging modems available today from one of America’s oldest and most respected modem manufacturers. This owner’s manual will help you install, configure, test and use your modem. Product Description Unlike most modems, the MessageSaver can receive and store voice and fax messag- es when your computer is off or the bundled communication software is not run-...

  • Page 11: What Is In Your Modem Package

    • A compact disc containing PhoneTools data, fax, voice, and messaging software, the MessageSaver User Guide, and other programs If any of these items are missing, please contact Multi-Tech Systems or your dealer/ distributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, bulletin board service, CompuServe, and the Internet).
  • Page 12 MessageSaver User Guide...

  • Page 13: Chapter 2: Quick Start

    Quick Start...

  • Page 14: Introduction

    A DC power supply module A set of four plastic feet A modular telephone cable An MT5634MSV setup disk A Quick Start Guide A compact disc containing PhoneTools data, fax, voice, and messaging software, the MessageSaver User Guide, and other programs...

  • Page 15: Step 1: Mount The Feet

    Step 1: Mount the Feet The modem comes with a strip of self-adhesive plastic feet, which you can optional- ly mount on the bottom of the modem. To install the feet, simply peel them from their paper strip and press them into the recesses on the bottom of the modem. Figure 2-1.

  • Page 16: Changing The Speaker Jumper

    MessageSaver User Guide Figure 2-2. Location of speaker jumper. Changing the Speaker Jumper The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2). • To use the MessageSaver with a monophonic external speaker, remove the jumper plug from the J8 jumper pins. You can store it by placing it on one jumper pin.

  • Page 17: Step 3: Connect The Modem To Your System

    Step 3: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s serial port, to the telephone line, to AC power, and, optionally, to your telephone. You can also optionally connect it to a microphone and a speaker or sound card. Note: Do not connect the modem to power until you have made all other connections.

  • Page 18: Phone Connection

    MessageSaver User Guide Note: The Federal Communications Commission (FCC), Industry Canada, and the British Approvals Board for Telecommunications (BABT) impose certain restrictions on equipment connected to public telephone systems. See Appendix A for more in- formation. Phone Connection For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.

  • Page 19: Step 4: Install The Modem In Windows

    Next. A dialog box with a list of manufacturers and a list of modem models appears. 3. Insert the MT5634MSV setup disk into your floppy drive, and click Have Disk. 4. In the Install from Disk dialog box, select the drive the installation disk is in and click OK.

  • Page 20: Step 5: Install And Configure Your Software

    MessageSaver User Guide Step 5: Install and Configure Your Software You must have communication software installed in your computer to use the Mes- sageSaver. If you wish to use communication software that is already installed, you should reconfigure it for your new modem; otherwise, install the PhoneTools pro- gram provided with the modem.

  • Page 21: Step 6: Call The Multi-Tech Bbs

    a 14550 UART as an 8250A UART. If you have an 80386 or later computer, your UART is most likely a 14550 or 16550AFN. 7. If the software has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled. 8.

  • Page 22: Windows Hyperterminal

    MessageSaver User Guide 13. Type Z and press ENTER to select the Zmodem transfer protocol. 14. The download begins automatically. As the file is copied to the download folder selected in the Configuration dialog box of the Terminal window, a dialog box reports on the progress of the download.

  • Page 23: Windows Terminal

    16. In the HyperTerminal window, click File, then click Save to save the HyperTer- minal connection description. Windows Terminal 1. Open the Accessories program group and double-click on the Terminal icon. 2. Select the Settings menu and make the following changes: Phone Number: Type 1-800-392-2432 if you are in North America, or type an overseas access code and 612-785-3702 if you are outside North America.

  • Page 24: Step 7: Send A Fax

    Book. 2. In the Phone Book dialog box, click the Edit New Record button. 3. In the Record box, type Multi-Tech Systems on the Name line, and then type 612-785-9874 on the Fax line. 4. Save the new record and close the Phone Book dialog box.

  • Page 25: References

    To and Fax # boxes. If you are sending the registration form to our offices, type Multi-Tech Systems in the To box, and 612 785-9874 in the Fax # boxes.
  • Page 26 MessageSaver User Guide...

  • Page 27: Chapter 3: Messagesaver Operation

    MessageSaver Operation...

  • Page 28: Introduction

    MessageSaver User Guide Introduction Like other modems, the Multi-Tech MessageSaver can operate under the control of a communication program such as PhoneTools, which is included with the modem. However, unlike other modems, it can also operate in Independent mode, in which the MessageSaver can receive and store voice messages and faxes when the comput- er is off or PhoneTools is not running.

  • Page 29: Recording And Downloading An Announcement

    • Download of the greeting message into the modem’s memory. • Deletion of messages and faxes in the modem’s memory. • Specific configuration tasks: • Recording of the greeting message on the modem’s microphone. • Playback of the greeting message on the modem’s speaker. •...

  • Page 30: Independent Mode Operation In Phonetools

    MessageSaver User Guide Independent Mode Operation in PhoneTools In PhoneTools, Independent mode control is provided in two dialog boxes: the Inde- pendent Mode Configuration dialog box, and the Independent Mode Control dia- log box. When PhoneTools is running, you can open either dialog box to change settings, download files, or do any work related to Independent mode.

  • Page 31: Independent Mode Control Dialog Box

    Independent Mode Control Dialog Box From the Independent Mode Control dialog box you can : • Download all faxes and voice messages from the modem to the PhoneTools Inbox. • Download only new files. • Clear the modem’s memory. On startup, PhoneTools reads the modem’s memory to determine whether any new messages or faxes have been received.

  • Page 32: Independent Mode Operation Using The Front Panel

    MessageSaver User Guide Independent Mode Operation Using the Front Panel This section describes how to use the MessageSaver’s front panel to play back mes- sages when the MessageSaver is in Independent mode, and how to interpret the in- dicator lights. Figure 3-3.

  • Page 33: Indicator Lights

    Indicator Lights The MessageSaver has ten LED indicators on the front panel that indicate status, configuration, and activity: Transmit Data. The TD indicator flashes when the modem is transmitting data to another modem. Receive Data. The RD indicator flashes when the modem is receiving data from another modem.

  • Page 34: Answering A Call With The Speakerphone

    MessageSaver User Guide Answering a Call with the Speakerphone To answer an incoming telephone call using the speakerphone, or to switch to the modem’s speakerphone for an existing call, using the front panel buttons: 1. Press the Speakerphone button to enter speakerphone mode. 2.

  • Page 35: Using The Messagesaver In Speakerphone Mode

    Using the MessageSaver in Speakerphone Mode The MessageSaver enables you answer a call without using a telephone handset. It also enables you to initiate a call in speakerphone mode, using a telephone handset to dial a number. To answer a call in speakerphone mode 1.

  • Page 36: Activating Independent Mode Remotely

    MessageSaver User Guide Remote Control Keys Dial To perform (Reserved for future use.) During replay: Erase the current mesage. During greeting announcement: Record a new greeting announcement. Replay the greeting announcement Stop recording the greeting announcement. Turn off Independent mode. Erase all messages.

  • Page 37: Chapter 4: At Commands, S-Registers & Result Codes

    AT Commands, S-Registers & Result Codes...

  • Page 38: At Commands

    MessageSaver User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode.

  • Page 39: At Command Summary

    AT Command Summary Command: Values: Description: Command: Values: Description: Command: Values: Description: Command: Values: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: 4 AT Commands, S-Registers, and Result Codes Attention Code The attention code precedes all command lines except A/, A:, and the escape sequence.
  • Page 40 MessageSaver User Guide Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: V Switch to speakerphone mode and dial the following num- ber. Use ATH command to hang up. W Wait for a new dial tone before continuing to dial.
  • Page 41 4 AT Commands, S-Registers, and Result Codes Display the board ID: software version, hardware version, and country ID Display the country code (e.g., NA Ver. 1). Display diagnostic information for the last modem connection, such as DSP and firmware version, link type, line speed, serial speed, type of error correction/data compression, number of past retrains, etc.
  • Page 42 MessageSaver User Guide Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Result Codes Enable/Disable n = 0 or 1 Enables result codes. Disables result codes.
  • Page 43 4 AT Commands, S-Registers, and Result Codes Extended result codes with BUSY; does not look for dial tone. Extended result codes with NO DIALTONE and BUSY. Extended result codes with NO DIALTONE and BUSY. Extended result codes with NO DIALTONE and BUSY. Basic result codes with NO DIALTONE and BUSY.
  • Page 44 MessageSaver User Guide Command: Values: Default: Description: Note: See also the Z command. Command: Values: Default: Description: Note: The &G command is not used in North America. Command: Values: Default: Description: Command: Values: Defaults: Description: Command: Values: Defaults: Description: Command: Values: Default: Description:...
  • Page 45 4 AT Commands, S-Registers, and Result Codes Command: &T n V.54 Test Commands Values: n = 0, 1, 3 or 6 Default: None Description: &T0 Abort. Stop any test in progress. &T1 Local analog loopback test. &T3 Local digital loopback test. &T6 Remote digital loopback test.
  • Page 46 MessageSaver User Guide Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: Command: Values: Default: Description: \A n Select Maximum MNP Block Size n = 0, 1, 2, or 3 64-character maximum. 128-character maximum. 192-character maximum.
  • Page 47 4 AT Commands, S-Registers, and Result Codes Send break to the computer in sequence with the received data. Same as \K4. Online command mode. The modem receives a \Bn command from the computer: Clear data buffers and send break to the remote modem. Same as \K0.
  • Page 48 MessageSaver User Guide Command: Values: Default: Description: Command: Values: Defaults: Description: Command: Values: Defaults: Description: Command: Values: Description: Command: Values: Default: Description: Command: %DC n AT Command Control Values: Default: Description: %DC0 The modem responds to AT commands. Note: The modem will respond to AT%DC for 10 seconds after power-up. Command: Values: Default:...
  • Page 49 4 AT Commands, S-Registers, and Result Codes Command: $D n DTR Dialing Values: n = 0 or 1 Default: Description: Disables DTR dialing. Dials the number in memory location 0 when DTR goes high. Command: $EB n Asynchronous Word Length Values: n = 0 or 1 Default:...

  • Page 50: S-Registers

    MessageSaver User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit 1 ring 1 ring decimal decimal decimal decimal seconds...
  • Page 51 4 AT Commands, S-Registers, and Result Codes Register Unit Range Default decimal 0–19 decimal 0–23 Description Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. 0 = maximum modem speed 1 = reserved 2 = 1200/75 bps 3 = 300 bps 4 = reserved 5 = 1200 bps...
  • Page 52 MessageSaver User Guide Register Unit decimal decimal decimal seconds S108 decimal S109 decimal Range Default Description 0–1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. 0–1 For testing and debugging only.

  • Page 53: Result Codes

    Result Codes In command mode your modem can send responses called result codes to your com- puter. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIALTONE BUSY NO ANSWER...
  • Page 54 MessageSaver User Guide Terse Verbose BLACKLIST FULL CONNECT 28000 CONNECT 29333 CONNECT 30666 CONNECT 33333 CONNECT 34666 CONNECT 37333 CONNECT 38666 CONNECT 41333 CONNECT 42666 CONNECT 45333 CONNECT 46666 CONNECT 49333 CONNECT 50666 CONNECT 53333 CONNECT 54666 EC is added to these result codes when the extended result codes configuration option is enabled. EC is re- placed by one of the following codes, depending on the type of error control connection: V42bis —V.42 error control (LAP-M) and V.42bis data compression V42 —V.42 error control (LAP-M) only...

  • Page 55: Chapter 5: Remote Configuration

    Remote Configuration...

  • Page 56: Introduction

    Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634MSV mo- dem for maintenance or troubleshooting as if you were on-site.

  • Page 57: Changing The Remote Escape Character

    Note: You can only change the setup password locally; you cannot do it remotely. Also, passwords are case sensitive. The next time you enter the password, it must be in the same case as you set it up. Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character.
  • Page 58 MessageSaver User Guide...

  • Page 59: Chapter 6: Solving Problems

    Solving Problems...

  • Page 60: Introduction

    MessageSaver User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. How- ever, it is more likely that the source of your problem lies elsewhere.

  • Page 61: The Modem Does Not Respond To Commands

    The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) Make sure you are issuing the modem commands from the data communications software, either manually in terminal mode or automatically by configuring the software.

  • Page 62: The Modem Dials But Cannot Connect

    MessageSaver User Guide click Advanced, and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible. If you use Windows 95, right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports, then double-click on the communications port your modem is connected to.

  • Page 63: The Modem Disconnects While Online

    If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside line, the easiest way to dial it automatically is to include it in the modem’s dial prefix, e.g., ATDT9,.

  • Page 64: The Modem Cannot Connect When Answering

    MessageSaver User Guide The Modem Cannot Connect When Answering Autoanswer might be disabled. Turn on autoanswer in your datacomm program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. File Transfer Is Slower Than It Should Be You might have an older UART.

  • Page 65: There Are Garbage Characters On The Monitor

    If you are running under Windows 3.1 and have a 16550AFN UART, you might need to turn on the 16550’s data buffers and/or replace the Windows serial driv- er, COMM.DRV. Try entering the &V1 command to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable.
  • Page 66 MessageSaver User Guide...

  • Page 67: Chapter 7: Phonetools

    PhoneTools...

  • Page 68: Introduction

    MessageSaver User Guide Introduction To retrieve messages and faxes from the MessageSaver, you must install PhoneTools on your computer. A compact disc containing PhoneTools is included with the MessageSaver. This chapter explains how to use PhoneTools. For more information about how to use PhoneTools, see the the PhoneTools online help, which can be accessed by click- ing the Help button or pressing F1.

  • Page 69: Using Phonetools' Status Bar

    Using PhoneTools’ Status Bar The Status Bar gives access to all the functions featured in PhoneTools. You can se- lect a menu option through the The “LCD” screen displays PhoneTools status information. Click the sors to select the type of information to be displayed: •...

  • Page 70: Using The Speakerphone

    MessageSaver User Guide • Click to display the Dial Box. Enter the name and phone number of the person you want to call, then click OK. • Click to display four tabs containing six Quick Dial entries each. To select a number using Quick Dial, click the button next to the entry.

  • Page 71: Voice Module

    6. Click OK. Tip: You can copy an entry from the Phone Book by clicking Voice Module Click the Voice button to select the Voice module. The Voice module has a feature called Answerphone, which enables a computer equipped with a MessageSaver modem to be used as an answering machine.

  • Page 72: Setting Up The Answer Only Mode

    MessageSaver User Guide Warning: The default message retrieval keys for Answerphone may be different from those used when the MessageSaver is in Independent mode. If they are, you should change the Answerphone keys to conform to those used in Independent mode, as follows: Replay message key: Next message key:...

  • Page 73: Listening To Received Messages From A Remote Phone

    Listening to Received Messages from a Remote Phone To remotely listen to messages using Answerphone, PhoneTools must be running and the Record button must be enabled. Note: You can also listen to messages remotely when PhoneTools is not running, if the MessageSaver is in Independent mode.

  • Page 74: Recording An Announcement

    MessageSaver User Guide Recording an Announcement Announcements are used to greet and guide the caller. You can use the pre-recorded announcements, or you can record your own custom announcements. 1. In the Answerphone Setup dialog box, click nouncement dialog box. 2.

  • Page 75: Independent Mode

    Independent Mode How Does It Work? When your PC is on and PhoneTools is running, your MessageSaver modem oper- ates like a standard modem. However, your MessageSaver can also operate in Independent mode. In Independent mode the MessageSaver can receive and store in its flash memory incoming faxes and voice messages when PhoneTools is not run- ning, and even when the PC is turned off.

  • Page 76: Activating And Configuring Independent Mode

    MessageSaver User Guide Activating and Configuring Independent Mode The Independent Mode Configuration dialog box enables you to select Indepen- dent mode operating options and choose how Independent mode will be enabled. Selecting an Announcement A greeting message, or announcement, must be saved to the MessageSaver before Independent mode will work.

  • Page 77: Managing Stored Documents: Independent Mode Control Dialog Box

    Managing Stored Documents: Independent Mode Control Dialog Box When you start PhoneTools, Independent mode is automatically disabled and the MessageSaver is controlled by PhoneTools. The following message notifies you if faxes or voice messages have been received while in Independent Mode: Click OK to access the Independent Mode Control dialog box.

  • Page 78: Fax Module

    Fax Module Use the Fax module to create, send, receive, and manage faxes. Thumbnail of the fax being received or sent. Faxing a Document from a Windows Application Using print capture, you can fax a document directly from the Windows application in which you’ve created it, without opening PhoneTools.

  • Page 79: Faxing A File Directly From Phonetools

    Faxing a File Directly from PhoneTools 1. In PhoneTools’ fax module, click 2. In the Recipient(s) section, type the required information or extract it from the Phone Book by clicking the Copy from Phone Book button 3. In the Attached Document section, click the Browse button to be sent.

  • Page 80: Adding A Logo To The Cover Page

    MessageSaver User Guide Adding a Logo to the Cover Page You can put your own logo on the cover page. The logo should be small in size and in one of the following graphic formats: BMP, PCX, TIF, DIB, GIF, or DCX. 1.

  • Page 81: Inbox And Outbox Management

    Inbox and Outbox Management Inbox Management All received documents, including voice messages, faxes, and data files, are stored in the Inbox. When a document is received, PhoneTools notifies you by displaying a Document(s) received warning (and emits a beep when this option is selected in the Notifications dialog box, which can be accessed by clicking the Notifications button in the Com- munications tab of the General Configuration dialog box.) Notifications are re- moved when the document or message is played, viewed or printed.

  • Page 82: Outbox Management

    MessageSaver User Guide Outbox Management All transmissions are stored in the Outbox, which acts as a transmission queue. If the transmission runs smoothly, then the document is deleted and the information is recorded in the Send Log. If a wrong number or other error occurs, the transmission is canceled and the docu- ment is retained to allow you to correct the error.

  • Page 83: Phone Book

    Phone Book The Phone Book stores the name, the address, and the phone, fax, and modem numbers for each recipient. To open the Phone Book, click Menus, then click PhoneBook. Search for a record. Import records. New record. Save changes. Save new record.

  • Page 84: Using The Phone Book For Dialing

    MessageSaver User Guide • To select records using the keyboard, click the record you would like selected, then press the spacebar. Selected records are flagged with a green checkmark. Tip: Selecting records in the Phone Book, used with the Copy from Phone Book function, provides a convenient means of carrying out a fax broadcast.

  • Page 85: Terminal Emulation Module

    Terminal Emulation Module Using the Terminal Emulation module, you can connect to computers and online services to retrieve information, send and receive electronic mail, and upload and download data files. Starting a Modem Connection 1. Click dialog box. 2. Enter the phone number of the server you want to connect to, or extract it from the Phone Book.

  • Page 86: Uploading Files To A Remote System

    MessageSaver User Guide Uploading Files to a Remote System This function can be accessed only during a modem connection. 1. Click 2. Select the file that you want to send. 3. Select the file transfer protocol. 4. Click OK to begin the transfer. Capturing Information to Disk This function enables you to capture ASCII text that you exchange with a remote system and save it to disk as a text file.

  • Page 87: Data File Transfer

    Data File Transfer PhoneTools’ file transfer feature lets you automatically send and receive data files using the Kermit, Xmodem, Ymodem, or Zmodem protocol at the maximum speed supported by the modems at both ends. Sending a Data File Automatically 1. From PhoneTools’ main window, click box.

  • Page 88: Receiving A Data File Automatically

    MessageSaver User Guide The file is transmitted automatically. If the recipient uses PhoneTools, the file is add- ed to the PhoneTools Inbox. If not, then the recipient should prepare his communica- tions application to receive using the Zmodem protocol. If you want to send more than one file in the same transmission, you should use an archiving utility to “zip”...
  • Page 89 Appendixes...

  • Page 90: Appendix A: Regulatory Compliance

    7. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the trouble is causing harm to the tele- phone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

  • Page 91: Fax Branding Statement

    Since any number of fax software packages can be used with this product, the user must refer to the fax software manual for setup details. Typically the fax branding information must be entered via the configuration menu of the software. A Regulatory Compliance Multi-Tech Systems, Inc. MessageSaver MT5634MSV AU7USA-24713-M5-E 0.3B...

  • Page 92: Canadian Limitations Notice

    MessageSaver User Guide Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device pro- vides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

  • Page 93: Emc And Safety Compliance

    EMC and Safety Compliance The CE mark is affixed to the enclosed MultiTech product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; •...
  • Page 94 MessageSaver User Guide...

  • Page 95: Appendix B: Technical Specifications

    56K bps connections. B Technical Specifications MessageSaver™ MT5634MSV V.90 orK56flex speeds when accessing an ISP type V.90 or K56flex server (actual speed depends on server capabilities and line conditions) *...
  • Page 96 MessageSaver User Guide Data Modulation Fax Modulation Carrier Frequencies ITU-T V.34 Carrier Frequencies ITU-T V.32bis/V.32 Carrier Frequencies V.22bis/V.22 or Bell 212A Standard (2400 & 1200 bps) Carrier Frequencies ITU-T V.23 (1200 bps) Carrier Frequencies ITU-T V.21 (0–300 bps) Carrier Frequencies Bell 103/113 (0–300 bps) Fax Carrier...

  • Page 97: B Technical Specifications

    Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface EIA RS-232C/ITU-T V.24/V.28 Connectors DB25 RS-232C connector; two RJ-11 phone jacks, power jack; 1/8-inch stereo speaker jack and microphone jack. Cables One 14-foot RJ-11 phone cable (USA); country-specific cord for UK and International models;...
  • Page 98 MessageSaver User Guide...

  • Page 99: Appendix C: Loopback Tests

    Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loop- back, remote digital loopback, and local digital loopback. These ITU-T V.54 loop- back tests isolate telephone circuit and transmission problems.

  • Page 100: Remote Digital Loopback Test (V.54 Loop 2)

    MessageSaver User Guide 2. Type AT&T1 and press ENTER. This places your modem in analog loopback mode in the originate mode. A CONNECT message should appear on your dis- play. The modem is now out of command mode and in a pseudo-online mode. 3.

  • Page 101: Local Digital Loopback Test (V.54 Loop 2)

    4. Type the escape sequence +++AT and press ENTER to bring your modem into online command mode. 5. Type AT&T6 and press ENTER. The local modem responds to this command by transmitting an unscrambled marking signal, which causes the remote modem to place itself in digital loopback mode.
  • Page 102 MessageSaver User Guide 4. Type AT&T3 and press ENTER. Once you receive an OK message from your mo- dem (if responses are enabled), your modem is placed in digital loopback mode. 5. Have someone enter data from the remote keyboard. For this test, typing multi- ple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros.

  • Page 103: Appendix D: Warranty, Service, And Technical Support

    Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).

  • Page 104: Technical Support

    MessageSaver User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 612 785-3500 (international and local).

  • Page 105: About The Internet

    5. If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most datacomm pro- grams, the PAGE DOWN key initiates the download.) 6. When the download is complete, press ENTER to return to the File Menu. 7.

  • Page 106: Modem Accessories

    MessageSaver User Guide Modem Accessories SupplyNet, Inc., can supply you with replacement transformers, cables and connec- tors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc.

  • Page 107: Appendix E: Upgrade Procedures

    Appendix E: Upgrade Procedures Introduction Your modem is controlled by semi-permanent software, called firmware, that is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memo- ry when the modem is turned off. However, it can be changed by either the manu- facturer or the user as bugs are fixed or new features are added.

  • Page 108: Step 2: Identify The Current Firmware Version

    MessageSaver User Guide Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site or BBS. If your modem already has the current firmware, there is no need to update it. Multi-Tech Web Site 1.

  • Page 109: Step 3: Download The Upgrade File

    Step 3: Download the Upgrade File Multi-Tech Web Site 1. If you are not already at the Firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” 2. Click on the upgrade file name for your modem and save the file to a temporary location on your hard disk.

  • Page 110: Step 6: Upgrade The Modem's Firmware

    MessageSaver User Guide 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware 1. Run Flash Loader by double-clicking the FLASH.EXE icon. Flashloader automatically finds the COM port your modem is on, sets the serial port speed, and opens a Choose File to Download dialog box.

  • Page 111: Index

    Index...
  • Page 112 MessageSaver User Guide Symbols 11-bit mode 41 56K operation 2 digital loss when used with PBX 44 disabling the auto rate 44 maximum connect speed 43 abort timer 42 access code 63, 65 analog loopback test 91 announcement downloading to modem 21 recording 21 selecting 68 Answer command 31...
  • Page 113 Echo Command Mode Characters command 32 Echo Online Data Characters command 32 Enable Synchronous Buffered Mode command 41 ENTER key 31 Enter Setup Password command 41 error control, setting 42, 44 error correction, disabling 92, 93 Error Correction Mode Selection command 39 escape character 42 escape sequence 30, 41...
  • Page 114 MessageSaver User Guide reference materials 17 registering your product 96 regulatory compliance 82–85 related manuals 3 remote configuration 48–49 escape character 42, 49 escape sequence 41 remote control 27–28, 63, 65 remote digital loopback test 92 remote message retrieval 63, 65 removing a modem from Win- dows 11 repairs 95...

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