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Warranty & After Sales Service
Warranty
A warranty comes with the purchase of the handset.
• Check the name of the shop and the date of purchase.
• Read contents fully and keep in a safe place.
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• The warranty period is described in the warranty.
SoftBank shall not be liable for any loss or damage, to you or third
parties, arising from missed calls due to handset malfunctions.
Repair
See Troubleshooting before contacting us for repair.
If you still have any problems, contact Customer Service (zp.19-43) in
your subscription area or your nearest SoftBank Shop.
Please provide a detailed description of the problem.
• During the warranty period, repairs are performed under the terms and
conditions of the warranty.
• After the warranty period expires, repairs are performed if possible on
request at your expense.
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Note
•
Handset malfunction or repairs may alter or erase settings and/or
data. Please back up important data. SoftBank shall not be liable for
any loss or alteration of handset settings or data (i.e. Phone Book/
image files/sound files), due to handset malfunctions or repair.
•
Disassembly or modification of this handset may be against the
Japanese Radio Law. Note that a modified handset cannot be
repaired.
Tip
• Contact the nearest SoftBank Shop or Customer Service, for inquiries
about the after sales service.
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