AMX NXD-1200V Operation/Reference Manual page 173

Troubleshooting Information (Cont.)
Symptom
I can't seem to completely charge my
batteries from within an
NXA-BASE/B connected to a power
supply.
NetLinx Studio only detects one of
my connected Masters.
I can't seem to connect to a NetLinx
Master using my
NetLinx Studio 2.x.
I have more that one Modero panel
connected to my System Master and
only one shows up.
NXD/T-1200V Wall/Flush Mount Touch Panel
Solution
NXT-BP batteries can be charged from either an external NXT-CHG battery
charger or from within the NXA-BASE/B located below an NXT panel.
• The NXA-BASE/B Battery base should be updated with the latest firmware
(part of the Modero firmware KIT file) from www.amx.com.
• The base can only charge batteries while the NXT panel is in Sleep Mode. If
the panel parameters are set to their highest values, the priority for the
power draw becomes the active panel functions and no power is routed to
the base for charging.
• Adjust the Display Timeout value to allow the panel to commence the Sleep
Mode and begin charging batteries within the base (drawing power from a
PSN).
• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on page 22
for more information.
Each Master is give a Device Address of 00000.
• Only one Master can be assigned to a particular System number. If you want
to work with multiple Masters, open different instances of NetLinx Studio and
assign each Master its own System value.
• Example: a site has an NXC-ME260/64 and an NI-4000. In order to work
with both units. The ME260/64 can be assigned System #1 and the NI-4000
can then be assigned System #2 using two open sessions of NetLinx Studio
2.x.
• From the Settings > Master Comm Settings > Communication Settings >
Settings (for TCP/IP), uncheck the "Automatically Ping the Master
Controller to ensure availability".
• The pinging is to determine if the Master is available, and to reply with a
connection failure instantly if it is not. Without using the ping feature, you will
still attempt to make a connection, but a failure will take longer to be
recognized. Some firewalls and networks do not allow pinging, though, and
the ping will then always result in a failure.
• When connecting to a NetLinx Master controller via TCP/IP, the program will
first try to ping the controller before attempting a connection. Pinging a
device is relatively fast and will determine if the device is off-line, or if the
TCP/IP address that was entered was incorrect. If you decide NOT to ping
for availability and the controller is off-line, or you have an incorrect TCP/IP
address, the program will try for 30-45 seconds to establish a connection.
Note: If you are trying to connect to a master controller that is behind a firewall,
you may have to uncheck this option. Most firewalls will not allow ping requests to
pass through for security reasons.
Multiple NetLinx Compatible devices (such as Modero panels) can be associated
for use with a single Master. Each Modero panel comes with a defaulted Device
Number value of 10001. When using multiple panels, it can become very easy to
overlook the need to assign different Device Number values to each panel.
• Press and hold the grey Front Setup Access button for 3 seconds to open
the Setup page.
• Press the Protected Setup button (located on the lower-left of the panel
page), enter 1988 into the on-screen Keypad's password field, and press
Done when finished.
• Enter a Device Number value for the panel into the Device Number Keypad.
The default is 10001 and the range is from 1 - 32000.
Troubleshooting
161